Returns policy – what should you know?

• You have 90 days from receiving your order to return it.
• After registering your return, you have 14 days to send the package back.
• Products must be unused, clean and undamaged.
• Original labels must still be attached to the product.
• Please return products in their original packaging whenever possible.
• Use a towel or sheet when trying on horse blankets and halters.
• Products with hair, mud, sweat or other signs of use may be refused.
• Pack your return securely in an extra shipping box to prevent damage.
• The return shipment is at your own risk until it reaches us.

Costs & refunds

• You are responsible for the return shipping costs.
• You will not have to pay return shipping costs for a defective or incorrectly delivered product.
• Refunds are issued within 7 business days of processing.
• Refunds are issued using the same payment method.
• If you return an entire order, any free gift must also be returned.

Exchanges

• You can request an exchange using the return form.
• The requested size must be in stock.
• The new product will be shipped once we have received the original product.

Please note!

• Business orders are subject to different return conditions.
• Returns from countries outside the EU must be shipped at your own expense.
• Some hygiene-sensitive, sealed or personalized products are non-returnable.

Warranty – what should you know?

Defective on arrival

• Is your product already defective when it arrives? Contact our customer service immediately.
• Never return a product without prior approval.
• Always wait for instructions from our customer service first.

Warranty period

• All products are covered by the statutory warranty.
• In addition, there is a 1-year manufacturer's warranty for manufacturing defects.
• The statutory warranty always remains in effect, even after the manufacturer's warranty expires.

Submit a warranty claim

• You will be redirected to an external browser.
• Enter your email address and order number.
• Upload clear photos of the defective product.
• Submit your warranty claim.
• Our customer service team will contact you as soon as possible about the next steps.

What is covered by the manufacturer's warranty?

• Manufacturing defects.
• Material defects.
• Stitching defects.

What is not covered by the manufacturer's warranty?

• Damage caused by drops, impacts, pressure or moisture.
• Wear and tear from normal use.
• Loss of rhinestones.
• Wear and tear on silicone seat grips.
• Broken zippers caused by use.
• Damage caused by horse teeth, nails or screws.
• Damage caused by abrasion or pulling.
• Repairs carried out by third parties (not by MHS or the supplier).

Repairs outside the warranty

• Was your product purchased more than 1 year ago?
• Is the damage not covered by the warranty?

You can reach us at info@lando-equine.com or by phone at  +31 85 303 26 56. You can reach us by phone Monday to Friday between 9:00 a.m. and 12:00 p.m.